Shipping policy

This Shipping Policy is issued by Home Utility Gear for orders placed through homeutilitygear.com.

Effective date: August 27, 2026

1. Where we ship

We ship to street addresses in the 48 contiguous United States and the District of Columbia. We do not currently ship to Alaska, Hawaii, U.S. territories, or destinations outside the United States. Some products cannot be delivered to P.O. boxes.

2. Free shipping

Standard shipping is free on every product delivered to an eligible address in the 48 contiguous United States or the District of Columbia. We do not add a standard shipping or handling charge at checkout.

3. Processing and delivery estimates

Orders typically require 1 to 3 business days for handling, followed by an estimated 3 to 16 business days in transit. The estimated total delivery time is 4 to 19 business days. Business days are Monday through Friday, excluding carrier and federal holidays. Delivery dates are estimates and are not guaranteed.

4. Multiple packages

Items in the same order may be fulfilled by different suppliers and may arrive in separate packages on different dates. Separate shipments do not create an additional standard shipping charge.

5. Carriers and tracking

The fulfilling supplier selects an appropriate carrier based on the product, package size, and destination. When the carrier provides tracking, we will email the tracking details after shipment. Tracking availability and update frequency are controlled by the carrier.

6. Address accuracy

Please verify your delivery address before placing an order. If an address is incorrect or incomplete, contact us as soon as possible. Once an order has shipped, an address change may not be possible. Any optional carrier rerouting or delivery-change fee requested after shipment is not a standard shipping charge and may be the customer's responsibility.

7. Delays, loss, or damage

If a package appears delayed, lost, or arrives damaged, contact us at support@homeutilitygear.com or (504) 264-3130. Report visible damage or an incorrect item within 48 hours of delivery and include the order number, a description, and clear photographs when applicable. We will work with the supplier and carrier to determine the appropriate resolution.

8. Returns

Eligible items may be returned within 30 days of delivery, subject to our Return and Refund Policy. Customers pay return shipping for approved change-of-mind returns. Home Utility Gear covers approved return shipping for items that arrived defective, damaged, or incorrect.

9. Contact

Home Utility Gear
201 Rue Beauregard, STE 202
Lafayette, LA 70508, United States
Email: support@homeutilitygear.com
Phone: (504) 264-3130
Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. CST